Privacy Policy

This page explains how we use any personal information we collect from you through our website.

Collecting your information

Cookies are used to anonymously record visitor statistics. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they're using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. You can read more about the individual analytical cookies used in
Google Analytics Privacy statement
here. To opt out of being tracked by Google Analytics across all websites visit
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit
This website might contain links to third-party websites. Clicking on them may allow third-parties to collect or share data about you. We do not have any control over third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you decide to visit.

When we contact you by email we might use third-party communications and client-related software.

This website is not intended to be used by children and we do not knowingly collect data related to children.


The data that might be collected might include personal data, personal information, and information that an individual might be identified (this does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which might be grouped together as follows:

Identity Data includes your full name, maiden name, first, middle and last names, username or similar identifier, marital status, title, date of birth and gender, company names and job title.

Contact Data included addresses, email addresses and telephone numbers

Financial Data includes bank account and payment card details, insurance and pension details.

Transactional Data includes details about payments to and from you, other details of legal services to you, that you have purchased from the firm and services you have supplied to us.

Technical Data includes data such as browser type, version, time zone, setting and location, operating systems an platform, etc

Case Data includes all information, documents, and records regarding your case or matters the firm is dealing with.

Profile Data includes survey responses, purchases made by you and usage data as to how you use our legal services.

We do not collect any Special Category Personal Data (such as details about your race etc.) nor do we collect any information about offences.

Your Failure to Provide Personal Data

Where we need to collect personal data by law (for anti-money laundering, financial sanctions, proceeds of crime act, compliance and risk assessments) and under the firm’s terms and conditions of business and you fail to provide the data requested, we will not be able to perform the contract for legal services.  Thus, if you fail to provide the requested information we will have to cancel or terminate our retainer, we will notify you if this is the case at the time, but we may not be able to state the reason why, due to statutory provisions and regulation.

Pre-On-boarding: Anti-Money Laundering, Financial Sanctions, POCA, Reporting Discrepancies, Risk Assessments and Compliance

Prior to you being on-boarded for any of the firm's services, you, will asked to provide information and documentation, so that the firm can comply with its legal and regulatory requirements. These legal and regulatory requirements include undertaking due diligence and KYC (know your client).

To enable us to undertake these tasks we will ask you to complete the Get Started Form, ask you provide primary documents and or certified copies of these documents. You can certify copies of primary documents with a solicitor or at the post office. This will be at your own cost.

We also ask you to complete electronic bio-metric identification and address verification checks (which will also include a Political Exposed Person (PEP) check, Sanctions Check, there might also be a credit screen included in the check.) You will be asked to undertake a source of wealth and source of funds check to include open banking check in relation to all your accounts in all jurisdictions.

If you have a business or an entity, we will have to conduct checks against your business associates and persons of significant control.

If there are any discrepancies with the information held by Companies House we have reporting responsibilities, and we are required to report any discrepancies  with Company House.

We are also required to undertake counter party checks.  

If you mention another person or entity to include a friend, family member, business or entity associate, solicitor, barrister, expert and etc,  you should notify them prior to providing us with their details, and you should provide them with a copy of this privacy policy. You will be presumed to have provided them with a copy of this privacy policy prior to you providing their details to us and it will be presumed that you have obtained their consent to share their data and for us to undertake our checks on them.

If you wish someone to attend mediation, you should provide them with a copy of this privacy policy and inform them that we will have to conducts checks in relation to them and seek their consent. Once you provide us with details of another person or entity we will contact them to undertake our checks and we will inform them that you have provided their details.

Our checks will have to be completed to our satisfaction before mediation can take place.

We are able to charge an admin fee for undertaking the due diligence and KYC in relation to each individual, business or entity.

If your issue relates to Mediation, we will also have to undertake the same process with the other parties.

If your issue relates to Mediation, we may not be able to on-board you or the other party, and we might be able to inform you of the reason why.

If there is a conflict of interest we will not be able to inform you of the reason.

You are not entitled to the results of these checks, or the checks in relation to others, as this could be a breach of the law.

Prior to on-boarding there is no business relationship between this firm and you.

Collection of your Data

This might occur:
Direct interactions with you: you may give us your identity, contact, case details, and financial data, during meetings, completing various forms, during telephone conversations, in correspondence, or documents you provide to us in person or produce or supply, or forward to us by email or otherwise. This can include personal data that you provide when you:

  • When you visit our website
  • When you complete inquiry, contact or newsletter sign-up forms on our website
  • When you complete web based forms
  • When we conduct searches on you or in connection with our marketing or business acceptance processes
  • Apply for the Legal Services or to supply us with products or services
  • When you request information from us or you provide information to us
  • Enter a survey or
  • Give us some feedback

Transferring your personal information internationally

We may need to transfer your personal information outside the United Kingdom and/or the European Economic Area (EEA) in order to provide our services as set out in this privacy policy. We use third party software providers to provide certain IT Services, Email Services, Social Media Services, Anti-money laundering, Sanctions compliance and risk checks and Cloud Backup Services - which may mean that your personal information is shared with them.

We may also have to share your personal information with third parties:

  • you have consent to us doing so
  • we are under legal, professional and regulatory obligation to do so
  • were we have appropriate contractual arrangements with professional advisors, accountants, software providers and other service suppliers
  • for purpose of or in connection with legal proceedings or in order exercise or to defend legal rights

We may also have to share your personal information with government agencies, courts, regulators, other third parties and in relation to debt collection and fee recovery.

We will take reasonable measures to ensure those third-party legal service providers are compliant with data protection law.

Automated technologies or interactions

Third parties or publicly available sources. The firm might receive personal data about you from various third parties and public sources

  • Contact, Case, Financial Data from third parties.
  • Contact, Financial and Transaction Data from providers of technical, payment, and delivery services such as the Royal Mail, banking services, insurance companies and others based inside and/or outside the EU, Experian, and Credit Searches, Land Registry
  • Identity and Contact Data from publicly available sources such as companies house.
  • Information from Cafcass, Medical Information – Personal Data
  • Child Maintenance Service – Financial Data
  • Smart search or identification verification – Personal Data
  • Police information to include records and data – Personal Data


This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback surveys, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at

For more information, see Mouseflow’s Privacy Policy at  

For more information on Mouseflow and GDPR, visit

For more information on Mouseflow and CCPA/VCDPA visit

Using your information

The Firm will only use your personal data when the law allows us to. Usually we will use your personal data:

  • Where you have contacted us and seek a return call or other form of contact from us or you are seeking to rearrange an appointment
  • Where we need to perform a contract with you or the organisation you work for
  • We are about to enter a contract with you or have to entered with you
  • Where you are providing us with information, or service or performing a contract
  • Where you have given your consent (where necessary or applicable) or the organisation you work for has obtained your consent (where necessary or applicable) to share your information with us
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation to include regulator inquiries and     investigations.
  • To comply with our legal obligations to identify and verify the identity of our clients and their beneficial owners
  • To run the firm’s business for example to carry out administrative or operational processes
  •  To process and respond to requests, enquiries or complaints received from you.
  •  In relation to debt collection and fee recovery.

Generally, we do not rely on consent as a legal basis for processing your personal data.There are six lawful bases for using data:

Kindly, note that the firm might process your personal data for more than one lawful ground depending on the purpose for which the firm is using your data. Which could include:

The above is not an exhaustive list of purposes, and more than one basis will apply. Generally, we do not solely rely on consent.


When you provide us with personal data, you are consenting to its collection and use in accordance with this privacy notice.  If you provide us with personal data on behalf of someone else, you are confirming that you have given them the information in this privacy notice and that they have agreed for us to use their personal data in the way we describe in this privacy policy.

Change of Purpose

Your data can be used for another purpose if the firm feels that it is reasonably necessary to use it for another purpose. We can provide you with an explanation for the new purpose and how that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we might process your personal data without your knowledge or consent, in compliance with rules, where this is required and permitted by law, and or where exemptions apply.

The length of time we hold your data will depend on the type of relationship we have with you, and the time necessary to fulfil that purpose, including any legal, accounting or reporting requirements and legal requirements our insurers, and legal requirements.

How long will we keep your Personal Data for

We retain your personal data for no longer than is necessary for which it was provided. What this means in practice will vary between different types of data. In determining the relevant retention periods, we take into account factors:

  • legal obligations under applicable laws to retain data for a certain period of time;
  • guidelines issued by relevant data protection authorities;
  • potential or actual disputes; and
  • statute of limitations under applicable law;

We will securely destroy your personal data when it is no longer needed.

We are in the process of digitalising paper files. The paper files will be destroyed after they have been digitalised without further notice to you.

In many situations where you are a client it could be six years from the conclusion of your matter or it could be longer.

Client Due Diligence/ Anti-money Laundering Checks/ Sanctions Checks

This will be destroyed when your file is destroyed. Even if this is longer than 5 years since was given or acquired.

Disclosure of your Data

We might have to share your personal data with certain parties as identified in this privacy notice.

We require all third parties to respect the security of your personal data in accordance with the law.


We may change this policy wording from time to time, by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Please keep us informed if your personal data changes during your relationship with us.
Accessing your personal information

You have the following rights:

If you would like to do so or if you have any queries about this policy, please write to: Data Protection Manager, Alexander Christian Solicitors, Harrow Business Centre, 429-433 Pinner Road, North Harrow, HA1 4HN.

Time to Respond

The firm will try to respond to all legitimate requests within one month. Where it is likely to take longer or there are multiple requests we will update date further.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for date protection issues 
We would however appreciate the opportunity to hear your concerns before you approach the ICO, so please contact us initially.

Anti-Money Laundering

You may wish to consider our Anti-Money Laundering Page on this website

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